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Cloud Manager
MSS Solutions, LLCCloud Manager role at MSS Solutions, LLC focusing on Microsoft cloud environments with responsibilities in administration, optimization, and team leadership.
Tech Stack
Tools & technologiesAzureCloudCyber SecurityServiceNow
About the role
Key responsibilities & impact- Administer and support Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Teams, OneDrive, Intune, Microsoft Defender, and Microsoft Purview
- Manage onboarding, offboarding, licensing, permissions, access reviews, and group management
- Maintain Conditional Access policies, MFA enforcement, device compliance policies, and identity security controls
- Support and optimize Microsoft Teams collaboration and conferencing solutions
- Assist with Microsoft Copilot and AI platform administration and governance
- Monitor Microsoft 365 service health, security posture, and platform performance
- Manage Windows endpoint deployments and lifecycle management through Microsoft Intune
- Configure and maintain compliance policies, configuration profiles, Autopilot deployments, application deployment, endpoint security baselines, and Windows Update for Business policies
- Administer and support NinjaOne, AutoElevate, and Microsoft Defender for Endpoint
- Monitor endpoint health, patch compliance, software deployment status, and overall security posture
- Assist with endpoint automation and scripting initiatives using PowerShell, Microsoft Graph, and related tools
- Support mobile device and application management for corporate-managed devices
- Assist with implementation, administration, and continuous improvement of ServiceNow
- Support and maintain IT operational workflows, service catalog items, asset management processes, and knowledge base documentation
- Create and maintain technical documentation, operational procedures, standards, and support runbooks
- Participate in automation and process improvement initiatives to reduce manual support workload and improve operational efficiency
- Assist with reporting, operational metrics, and platform visibility
- Support data governance and compliance initiatives using Microsoft Purview and Microsoft Defender technologies
- Assist with Data Loss Prevention (DLP), retention policies, eDiscovery, Information Protection, sensitivity labels, and Insider Risk Management
- Support governance initiatives aligned with cybersecurity best practices and Zero Trust principles
- Provide leadership, mentorship, and operational guidance to cloud and endpoint support staff
- Assist with managing daily team operations, project priorities, escalations, and workload distribution
- Support employee development through coaching, training, documentation, and knowledge sharing initiatives
- Participate in strategic planning, operational improvement initiatives, and long-term cloud modernization efforts
- Collaborate with leadership on IT standards, governance, budgeting, staffing, and technology roadmap planning
- Help drive accountability, process consistency, and service quality across the cloud operations team
- Provide Tier 2 and Tier 3 cloud and endpoint support for internal users
- Troubleshoot Microsoft 365, endpoint, identity, collaboration, and SaaS-related issues
- Coordinate with vendors, MSP partners, and internal departments on cloud-related initiatives
- Support conference room technology and collaboration platform integrations as needed
- Participate in after-hours maintenance windows or critical issue response when necessary
- Serve as an escalation point for cloud and endpoint operational issues
- Other such duties and responsibilities as assigned by the Company from time to time.
Requirements
What you’ll need- 6+ years of experience administering Microsoft cloud environments
- Strong experience with: Microsoft 365, SharePoint, OneDrive, Microsoft Exchange Online, Microsoft Teams, and Microsoft Entra ID
- Experience with cloud security, compliance, and identity management
- Knowledge of endpoint/device management platforms
- Experience with licensing administration and IT asset management
- Strong analytical, organizational, and leadership skills
- Strong communication, leadership, and project management skills
- Be able to work without supervision
- Problem solving under pressure
- Experience with Microsoft Defender Suite, Microsoft Purview, Conditional Access, Autopilot, Microsoft Copilot administration, and Windows Update for Business preferred
- Familiarity with ITIL frameworks, enterprise IT operations, and change management processes preferred
- Microsoft certifications such as Microsoft 365 Certified: Administrator Expert, Endpoint Administrator Associate, or Security Administrator Associate preferred
- Experience in a multi-site enterprise environment preferred.
Benefits
Comp & perks- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Entra IDAzure ADExchange OnlineMicrosoft TeamsOneDriveIntuneMicrosoft DefenderMicrosoft PurviewPowerShellMicrosoft Graph
Soft Skills
analytical skillsorganizational skillsleadership skillscommunication skillsproject management skillsproblem solvingmentorshipcoachingknowledge sharingoperational guidance
Certifications
Microsoft 365 Certified: Administrator ExpertEndpoint Administrator AssociateSecurity Administrator Associate