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Tech Stack
Tools & technologiesFirewalls
About the role
Key responsibilities & impact- Provide remote support for end users via phone, email, and remote access tools
- Troubleshoot Microsoft environments including Windows Server, Microsoft 365, Windows 11, and Mac OS
- Support virtual environments, backup systems, workstations, wireless access points, and related hardware
- Monitor and respond to alerts through the remote monitoring and management platform
- Assist with onsite installations and deployments including servers, switches, firewalls, and software
- Coordinate with vendors to resolve issues involving business applications, printers, copiers, and internet providers
- Document support activity, configurations, and client environments in ConnectWise Manage and Hudu
- Communicate clearly with clients by providing timely updates and maintaining a high level of customer satisfaction
- Escalate issues appropriately while collaborating closely with the Service Coordinator and Service Manager
- Participate in after-hours on-call support rotation
- Contribute to internal documentation, procedures, and process improvement
- Stay current with emerging technologies and industry best practices
Requirements
What you’ll need- Strong troubleshooting, communication, and customer service skills
- Ability to prioritize tasks and adapt quickly in a fast-paced support environment
- Collaborative mindset with a strong sense of accountability and follow-through
- Associate's degree in a computer-related field or at least one year of IT support experience
- A+ Certification required
- Network+ or Security+ certification preferred or willingness to obtain during employment
- MS102 certification to be achieved during employment
- Ability to work full-time remotely during Pacific Time business hours
- Must have a personal cell phone
Benefits
Comp & perks- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Professional development budget
- Fully remote role for U.S.-based candidates
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingMicrosoft environmentsWindows ServerMicrosoft 365Windows 11Mac OSvirtual environmentsbackup systemsnetworkinghardware support
Soft Skills
communicationcustomer serviceprioritizationadaptabilitycollaborationaccountabilityfollow-throughproblem-solvingtime managementdocumentation
Certifications
A+ CertificationNetwork+ certificationSecurity+ certificationMS102 certification