IT Support Specialist

MSP Hire

IT Support Specialist providing remote support and troubleshooting for clients at Heroic Technologies. Acting as the first line of contact for IT challenges while ensuring high customer satisfaction.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide remote desktop and end-user support via phone, email, and remote-access tools
Troubleshoot core business applications, operating systems, virtual environments (Azure & Hyper-V), and backup solutions
Support Microsoft technologies: Windows Server, Microsoft 365, MS Office suite, Windows 11, Mac OS, etc
Implement and maintain the company’s software stack
Install and support hardware (workstations, wireless access points, UPS batteries, etc.) both remotely and onsite
Document all work in ConnectWise Manage service tickets, Configuration Items, and Hudu (where applicable)

Requirements

What you’ll need

Associate's degree in computer related discipline or 1 year IT support experience
Certifications: A+ Certification, NET+ Certification (preferred or to be achieved), Security+ Certification (to be achieved)
Ability to work as scheduled: up to 8 hours of sitting, using a keyboard, and speaking on the phone
Demonstrate the ability to prioritize and handle requests accordingly
Ability to build positive and collaborative relationships both internally and externally

Benefits

Comp & perks

Medical, Dental, Vision (TriNet)
401(k) with match
PTO + Holidays
Professional development budget
Fully remote role (U.S.-based candidates only; must be able to work Pacific Time hours)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingremote desktop supportend-user supportoperating systemsvirtual environmentsbackup solutionsMicrosoft technologieshardware installationsoftware maintenancedocumentation

Soft Skills

prioritizationcollaborationcommunicationrelationship building

Certifications

A+ CertificationNET+ CertificationSecurity+ Certification