Executive Director, Direct-to-Patient Platform

MSD

Executive Director overseeing the Direct-to-Patient Platform operations, managing vendor strategy and fulfilling patient needs. Leading patient service initiatives across specialized pharmacy and telehealth integrations.

Posted 7/24/2026full-timeNorth Wales • New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $255,800 - $402,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Direct-to-Patient (DTP) platform operations, including vendor governance, performance management, and fulfillment workflows. Proven ability to scale operational models across multiple brands while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Direct-To-Patient Platform ManagementVendor ManagementPerformance ManagementPatient Fulfillment EcosystemsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DTP FulfillmentTelehealth IntegrationSpecialty Pharmacy ConnectivityOperational ReadinessSOP DevelopmentPerformance MonitoringPatient Satisfaction MetricsChannel OperationsE-Commerce FulfillmentLogistics Management

Soft Skills

Issue ResolutionCollaborationCommunicationTalent Development

Industry Keywords

Biopharma Patient ServicesChannel Fulfillment OperationsDirect-To-Consumer LogisticsHome DeliveryEmerging Fulfillment ChannelsRegulatory CompliancePatient Communication Workflows

About the role

Key responsibilities & impact

Owns the day-to-day operating model for the Direct-to-Patient (DTP) Platform vertical, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows
Defines direct-to-patient platform operating model, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows
Leads DTP platform vendor strategy and governance, including vendor selection, contracting, performance management, and day-to-day operational oversight — issue resolution, performance monitoring, and patient escalation handling
Defines DTP platform operational readiness, including SOPs, fulfillment workflows, and launch requirements
Defines DTP platform performance management approach, including patient utilization, fulfillment timelines, drop-off rates, and patient satisfaction metrics
Scales proven direct-to-patient capabilities across brands, including graduated innovation pilots, standardized operating models, deployment playbooks, and channel expansion without redesigning the model each time
Partners across specialty pharmacy, fulfillment partners, digital, legal, compliance, and brand teams, including channel operations, patient communications, and service continuity
Escalates operational issues to the vertical lead when channel performance degrades or patient experience is at risk

Requirements

What you’ll need

12+ years in biopharma patient services, specialty pharmacy operations, or channel/fulfillment operations — or equivalent experience in direct-to-consumer logistics, e-commerce fulfillment, or telehealth operations — with prior experience leading platform capabilities: operating model design, vendor governance, and performance management
Direct experience managing DTP, home delivery, or emerging fulfillment channel operations in a production environment
Vendor management experience, including setting SLAs, monitoring performance, running vendor business reviews, and escalating issues
Strong understanding of direct-to-patient fulfillment models and vendor landscape, including home delivery, telehealth, specialty pharmacy integration, and emerging access channels
Strong understanding of patient fulfillment ecosystems, including channel performance, patient communications, operational dependencies, and regulatory requirements — including state-level compliance around direct-to-patient drug delivery
Ability to scale a proven model across multiple brands without redesigning it each time
Experience leading and developing teams, including hiring, performance management, and talent development

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days