Associate Director, Global Data Management – Business Operation

MSD

Associate Director managing global data and operational standards at Merck & Co. Collaborating with teams to ensure effective project execution and resource management.

Posted 7/23/2026full-timeBuenos Aires • 🇦🇷 ArgentinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resource and capacity planning, project governance, and performance reporting, while effectively leading change management initiatives and stakeholder engagement. Proficient in data analysis and visualization tools to support operational excellence and strategic decision-making.

Highest-signal resume keywords

Resource And Capacity PlanningPower BI/Tableau ProficiencyStakeholder ManagementAgile CollaborationData Analysis And Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPortfolio ManagementVariance AnalysisBudgetingQuality ControlOperational Metrics MonitoringForecastingAdvanced Excel ModelingPerformance Dashboard DevelopmentWorkforce Analytics

Soft Skills

Exceptional CommunicationInfluencing SkillsCollaboration CapabilitiesAdaptabilityResilience

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeDoctorate

Industry Keywords

Project Management Office (PMO)Operational ReadinessChange ManagementData ManagementGlobal Clinical Trial Operations

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Collaborating with the teams Leadership to drive enterprise-wide planning, governance, and organizational readiness initiatives that enable successful execution of strategic programs and projects.
Provides resource and capacity planning to ensure optimal allocation of talent, skills, and budget across the portfolio, while driving PMO standards, project governance, and performance reporting.
Partners with business leaders and key stakeholders to lead change management efforts, develop and execute communication strategies that promote transparency and stakeholder engagement, and champion learning and development initiatives that build organizational capabilities and support adoption of new processes, technologies, and ways of working.
Maintains headcount, workload, and demand models for the functional area; runs allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness.
Supports operating-model optimization within the functional area, translates outcomes into action plans and tracks through implementation.
Manages real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks.
Builds and maintains operational dashboards; collects, analyzes, and validates portfolio data (efficiency, utilization, quality); ensures standardized reporting in partnership with cross-functional peers across Global Data Management & Standards and enterprise standards.
Assists in developing forecasting tools, dashboards, and visualizations; contributes to continuous improvement of capacity modeling and workforce analytics.
Supports long-term quality management plans; participates in strategic and tactical special projects as needed.
Supports PMO activities, including project planning, metrics tracking, status reporting, and management of cross-functional dependencies.
Prepares inputs for Operational Reviews; ensures consistent metric definitions, sources, and timeframes per enterprise cadence and templates.
Coordinates resource and financial forecasting, contracting, and invoicing; tracks variances and data integrity and publishes reconciled views as required.
Collaborates with stakeholders to maintain a unified set of metrics, training, and Standard Operating Practice/ Best Practice frameworks based on functional area needs.
Monitors operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions.
Supports creation, maintenance, and delivery of role-specific curriculum; co-develops wide training for the functional area; measures uptake.
Coordinates function-specific communications and change management aligned to Data management and Global Clinical Trial Operations frameworks.
Embeds Human-first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements.

Requirements

What you’ll need

Bachelor's Degree
Minimum of 8 years experience working in relevant field for associated job description OR Advanced Degree (Masters or Doctorate): Minimum of 4 years experience working in relevant field for associated job description
Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends
Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what-if views
Working knowledge of capacity planning, resourcing, and portfolio management concepts
Familiarity with functional operational systems, performance dashboards, and workforce analytics data.
Understanding of data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices.
Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers.
Understanding of Agile collaboration and intake tracking tools for requests, changes, and release notes.
Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels.
Strong stakeholder management and collaboration capabilities, fostering trust and effective partnerships.
Skilled in organizing cross-team work; coordinates milestones and deliverables; escalates risks early.
Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct authority.
Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast-changing environments.
Works independently with accountability, exercising sound judgment and initiative while maintaining alignment with organizational priorities.

Benefits

Comp & perks

Flexible Work Arrangements
Professional development opportunities