Associate Director, Portfolio & Resource Operations

MSD

Associate Director supporting operational excellence through data-driven resource analytics in a global healthcare leader. Managing portfolio data, collaborating with partners, and driving standardization.

Posted 7/17/2026full-timeNorth Wales • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $142,400 - $224,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational excellence through data-driven portfolio and resource analytics, with strong capabilities in capacity planning, workload management, and financial forecasting. Proficient in developing dashboards and visualizations to support decision-making and improve operational performance.

Highest-signal resume keywords

Capacity PlanningPortfolio ManagementPower BI/TableauData AnalysisStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPortfolio ManagementData AnalysisVariance AnalysisForecastingBudgetingAccrualsOperational MetricsQuality ControlWorkforce Analytics

Soft Skills

Exceptional CommunicationInfluencing SkillsOrganizational SkillsAdaptabilityResilience

Tools & Technologies

Power BITableauExcel

Industry Keywords

Operational ExcellenceData IntegrityMetric StandardizationChange ManagementCross-Functional Collaboration

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics
Responsible for maintaining accurate capacity, workload, and utilization data across functions, the role ensures decisions are informed by robust metrics and transparent reporting
Works collaboratively with functional partners to drive standardization and improve visibility into operational performance
Maintain headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness
Support operating-model optimization within the functional area, translate outcomes into action plans and track through implementation
Manage real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
Build and maintain operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards
Assist in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics
Support long-term quality management plans; participate in strategic and tactical special projects as needed
Prepare inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates
Coordinate resource and financial forecasting, contracting, and invoicing; track variances and data integrity and publish reconciled views as required
Collaborate with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs
Monitor operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions
Support creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake
Coordinate function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks

Requirements

What you’ll need

Bachelor's Degree and a minimum of 8+ years' of experience in a relevant field for associated job description - OR- Advanced Degree (Masters or Doctorate) and a minimum of 4+ years' experience in relevant field for associated job description
Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends
Working knowledge of capacity planning, resourcing, and portfolio management concepts
Familiarity with functional operational systems, performance dashboards, and workforce analytics data
Understanding of data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices
Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what-if views
Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers
Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels
Skilled in organizing cross-team work; coordinates milestones and deliverables; escalates risks early
Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct authority
Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast-changing environments
Strong organization and prioritization, managing multiple deliverables, running risk/change control, aligning stakeholders (including service providers), and providing status and governance updates

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days