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MSD

Vaccine Customer Specialist

MSD

Vaccine Customer Specialist promoting the company’s innovative vaccines and ensuring customer satisfaction. Responsible for sales objectives and maintaining relationships with healthcare professionals.

Posted 7/9/2026full-timeWarsaw • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • establish and maintain meaningful professional relationships with Health Care Professionals (Medical Doctors, Nurses, Vaccination centers)
  • provide expert support to the HCPs in the area of diseases prevention through vaccination with our company vaccines, to ensure customer satisfaction
  • deliver sales objectives as per allocated budget
  • act in accordance with our high ethical standards
  • Planning activities within the allocated territory based on marketing strategy and in close cooperation with the supervisor; creating and implement robust Territory Action Plan in order to achieve sales objectives, in strict compliance with our procedures and ethical standards
  • Managing professional interactions with targeted customers that are meaningful, up to date, scientifically valuable and relevant to each individual customer (customized/tailored), based upon understanding of the customers’ needs.
  • Providing product information to customers in line with marketing strategy and using recommended promotional messages to adequately support sales calls; these will include various communication channels management (Omnichannel)
  • Timely handling of the administrative tasks such as capturing call activities and post-meeting notes in the CRM system, expense reports, adverse event reports, etc

Requirements

What you’ll need
  • Min 3 years of experience in pharmaceutical Rx business (experience in gynecology will be an asset)
  • Positive, ‘can do’ attitude
  • University degree (preferably life science or business)
  • Self-motivated and energetic with drive to excel
  • Strong scientific profile, ability to understand and discuss scientific data and arguments
  • Excellent communication skills
  • Customer focus, excellent customer relationship
  • A team player, but also able to work autonomously in the field
  • Good planning and organization, analysis and problem solving, creative thinking
  • Competent presentation skills
  • Willingness to keep learning
  • Communicative level of English - must understand and be able to express him/herself verbally and in writing
  • PC literacy - competent use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general
  • Driving license [B category]

Benefits

Comp & perks
  • Flexible Work Arrangements: Not Applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Pharmaceutical SalesTerritory Action PlanningScientific Data AnalysisProduct Information DeliveryCRM System Management
Soft Skills
Excellent Communication SkillsCustomer FocusTeam PlayerProblem SolvingCreative Thinking