Field Access Manager

MSD

Field Access Manager providing access support to healthcare professionals and organizations, facilitating patient access to therapy. Collaborating cross-functionally to ensure compliance with healthcare regulations and enhancing patient support programs.

Posted 6/14/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSeniorLead💰 $117,000 - $184,200 per yearWebsite

About the role

Key responsibilities & impact

Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats
Analyze access trends
Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction
Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy
Monitor payer trends to address access barriers
Provide access information to HCP offices
Provide access education to field teams upon approved direction
Escalate and coordinate on access issues with third parties including hub vendor
Provide education and support on Specialty Pharmacy issues
Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid)
Answer questions about coverage, including payer-specific access questions
Maintain deep knowledge of regional and national market dynamics, and payer coverage policies
Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans
Educate and update HCPs on key private and public payer coverage and changes that impact access for patients
Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures
Educate HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources
Demonstrate knowledge of and communicate information about access resources and payer processes/policies
Attend National and Regional Meetings

Requirements

What you’ll need

Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support
Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality
Excellent interpersonal and communication skills; demonstrated ability to engage and influence stakeholders across teams and disciplines
Exhibit competent understanding of hub and patient support activities
Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel; Must reside in the assigned territory/metro area
Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
Must be at least 21 years old with a valid driver’s license and a clean driving record

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient accessbenefit verificationprior authorizationappeals processpatient support programshealth insurance structurespharmaceutical complianceHIPAA regulationsproject managementreimbursement support

Soft Skills

interpersonal skillscommunication skillsstakeholder engagementinfluencecollaborationability to manage multiple prioritiesteam playerrelationship buildingeducation and trainingproblem-solving

Certifications

Bachelor’s Degreevalid driver’s license