Associate Director, Project Management Metrics, Analytics, Performance

MSD

Associate Director leading project management for metrics/analytics projects supporting clinical trial operations. Focused on improving strategic decisions and monitoring performance in clinical research.

Posted 6/12/2026full-timeNorth Wales • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $142,400 - $224,100 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Project ManagementSystem Development Life Cycle (SDLC)System testingStrategic PlanningQuality management toolsReporting toolsSQLData analysisAgile methodologyWaterfall methodology

Soft Skills

LeadershipConflict resolutionTeamworkCustomer service orientationCommunicationCollaborationResource managementCritical thinkingProblem-solvingDiscretion

Tools & Technologies

Qlik SensePower BIMS OfficeUser provisioning systemsService Level Agreement (SLA) managementData exchange applicationsDocumentation toolsIssue tracking systemsTraining toolsBusiness process management tools

Certifications & Qualifications

Bachelor's degreePMP certificationCPM certification

Industry Keywords

Global Clinical Trial Operations (GCTO)Clinical researchClinical developmentMetrics/analytics projectsBusiness Process/Sub-process OwnersResearch & DevelopmentMatrix environmentUser communitiesAccess and support processesRecord retention policy

Tech Stack

Tools & technologies

PMPSDLCSQL

About the role

Key responsibilities & impact

Lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO)
Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development, IT Division IT ( our Research & Development Division IT)
Coordinate all aspects of SIT & UAT, included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
Contribute to the ongoing development of processes related to access and support of all released tools
Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
Work with IT and support team to create user provisioning and deprovisioning process
Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable
The role must demonstrate appropriate Leadership Standards

Requirements

What you’ll need

Bachelor's degree required; concentration in a computer science, data science, scientific or applied discipline preferred
PMP and/or CPM certification preferred
Minimum of 8 yrs experience in IT Project Management
5 years of experience in clinical research/clinical development preferred
Basic understanding of System testing & providing training to user communities
Experience creating Strategic Plans
Driving large strategic project in a matrix environment
Knowledge quality management and control tools is required
Critically evaluate process implications of system changes and deal with conflict and bring to resolution
Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow)
Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools
Knowledge of SQL or other database/query tools a plus
Excellent teamwork and leadership skills, including conflict resolution expertise and discretion
Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
Proficient in MS Office

Benefits

Comp & perks

medical
dental
vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days