Customer Team Leader – Cardiovascular Disease

MSD

Customer Team Leader responsible for leading sales team in the Cardiovascular sector. Overseeing team development and driving sales performance across North Carolina's major districts.

Posted 6/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $173,200 - $272,600 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

Requirements

What you’ll need

Bachelor's degree (BA/BS) degree with minimum 5 years' experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
Valid driver’s license
Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline (preferred)
At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations (preferred)
Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience (preferred)
Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact (preferred)
Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries (preferred)

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementcoachingtraining program developmentanalytical skillscustomer insightsfield sales management

Soft Skills

leadershipteam managementcommunicationcoachinginspiration

Certifications

Bachelor's degreeMBAMS in ScienceMS in BusinessMS in Healthcare