Associate Director, Customer Manager

MSD

Associate Director managing customer contracts for healthcare market access with focus on negotiations. Collaborating with internal stakeholders and engaging with leadership for business objectives.

Posted 5/22/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $142,400 - $224,100 per yearWebsite

About the role

Key responsibilities & impact

Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts.
Serves as internal-facing counterpart to NAD to drive activities such as: Implementation and negotiation of contracting initiatives, Evaluation/review of account performance and segment trends to optimize net sales for company products
Balance improved customer performance with our company's business objectives
Identification and execution of contracting opportunities that meet profitability and access objectives
Engagement with our company's Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectives
Partners with NAD on development and implementation of Customer Account Plans.
Establishes and maintains meaningful relationships with contract decision makers inclusive of internal and external stakeholders.

Requirements

What you’ll need

Bachelor's degree (BS/BA) or equivalent
Minimum of 5 years’ experience in the pharmaceutical/healthcare industry
Direct account management, customer contracting and financial analysis, customer marketing, and/or pharmaceutical supply chain experience.
Demonstrated ability to negotiate, execute, and implement contracts
Demonstrated ability to deliver on key initiatives and meet deadlines
Demonstrated ability to prioritize and work effectively in a fast-paced, dynamic environment
Demonstrated ability in strategic, relational, business-minded, analytical, and operational capabilities

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationfinancial analysiscustomer marketingaccount managementcontract draftingcontract executioncontract implementationpharmaceutical supply chainutilization-based contractsbusiness reviews

Soft Skills

strategic thinkingrelationship buildinganalytical skillsoperational capabilitiesprioritizationdeadline managementcommunicationcollaborationadaptabilitycustomer engagement

Certifications

Bachelor's degree