Associate Director, Patient Access

MSD

Associate Director supporting patient access programs at a global healthcare company. Managing operations, vendor relations, and strategic initiatives for patient access and reimbursement.

Posted 5/17/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $142,400 - $224,100 per yearWebsite

About the role

Key responsibilities & impact

Manage the daily operations of existing hubs, including vendor relationships, program staffing, budgets, SLAs, and maintaining current business rules
Contribute to the strategic framework and guidance in the development and deployment of patient access and support hubs for specialty products, including for upcoming US launches of our company's products
Develop comprehensive project plans for hub initiatives, including project schedules, resource plans, risk management plans, and communication plans
Partner with Marketing Operations in development of Coupon/Copay programs – and integrate them into US Hub programs (when appropriate)
Build and manage relationships with vendors who will perform benefits investigations and other related support to help ensure that patients and health care providers understand coverage and to assist patients with affordability options for our company's medications
Work with our Company's Patient Assistance Foundation to ensure consistent PAP referral business rules
Work closely with legal and regulatory departments to ensure compliance with internal and external rules for all programs
Exhibit ownership and accountability for all projects and internal assignments
Brand Team collaboration: Development of annual strategies and tactics plans; seeking continual input and guidance; providing ongoing strategic support
Engage with US Commercial teams to educate them on the potential shape of such programs, determine what features are important and feasible; select, contract and set up programs with vendors, work with legal, and other parts of the organization as needed

Requirements

What you’ll need

Bachelor's Degree required.
Minimum of 7 years of relevant experience.
Minimum of 3 years in Pharmaceutical Patient Access, Pricing, Reimbursement, Legal, Finance or related fields supporting Pharmaceutical Marketing and Sales
Vendor management experience, including budgeting, contracting, audits, financial reporting, general operations, IT, SOP/business rule auditing and strategic thinking
Mastery of our company's internal processes and policies, particularly around compliance and Medical/Legal review of materials, reimbursement and related policies
Excellent written and verbal communications skills, proven leadership and interpersonal skills, and proficient in leading cross-functional teams
Experience with the US pharmaceutical market, including understanding of various types of customers, and products/therapeutic classes (i.e. both pharmacy and medical benefit)
Strong consulting and collaboration skills
Strong project management skills
Ability to travel up to 20% for vendor site visits and/or conferences

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementvendor managementbudgetingcontractingfinancial reportingcomplianceMedical/Legal reviewreimbursement policiesstrategic planningrisk management

Soft Skills

leadershipinterpersonal skillscommunication skillscollaborationstrategic thinkingownershipaccountabilityconsultingcross-functional team leadershipproblem-solving

Certifications

Bachelor's Degree