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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own and maintain country-specific HR knowledge content, ensuring alignment with global HR standards
- Create, review, approve, publish, and retire HR knowledge articles
- Coordinate timely updates to knowledge content following policy changes, regulatory updates, audit findings, or process changes
- Serve as a key HR contact for knowledge content related to HR policies, procedures, translations & AI Readiness Guidelines
- Perform regular knowledge audits and health checks to validate accuracy, compliance, and completeness of country-level HR content
Requirements
What you’ll need- 2 to 3 years of experience supporting multi-country or global HR organizations
- Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms
- Experience supporting AI chatbots, copilots, or agent-based HR service models
- Background in global HR operations, shared services, or HR transformation initiatives
- Project Management mindset and abilities would be valuable
- Familiarity with content analytics, search optimization, and user experience measurement
Benefits
Comp & perks- No relocation
- No Travel Required
- Flexible Work Arrangements: Hybrid
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR knowledge content managementknowledge auditscontent analyticssearch optimizationuser experience measurementAI chatbotsHR case managementglobal HR operationsshared servicesHR transformation
Soft Skills
project managementcoordinationcommunicationattention to detailanalytical thinking
