Customer Service Representative

MSD

Customer Service Representative responsible for handling inquiries through digital, social, chat, phone, and mail. Role involves resolving consumer and healthcare professional inquiries, supporting Company products, and documenting interactions.

Posted 4/28/2026full-timeRemote • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $59,100 - $93,000 per yearWebsite

About the role

Key responsibilities & impact

Resolve customer questions and concerns efficiently by actively listening, communicating clearly, and ensuring full understanding of inquiries or issues.
Respond to Promotional Contact Center calls using approved scripts and response guidance.
Provide support for our Company's Portal and Clinical Trial inquiries using approved response documents.
Route our Company's Switchboard calls to the appropriate our Company's employee or department.
Accurately document all interactions, including details of inquiries, complaints, comments, actions taken, and intake of adverse events.
Manage fulfillment of outgoing correspondence and coordinate product retrievals related to product quality complaints.
Successfully complete all required training and certifications as a condition of continued employment.

Requirements

What you’ll need

High School Diploma or GED, or equivalent customer care experience and aptitude.
Customer service experience or demonstrated aptitude for delivering customer care.
Strong written and verbal communication skills.
Demonstrated customer-centric mindset.
Strong attention to detail.
Proficient typing and general computer skills.
Ability to pass required certification upon completion of training to demonstrate role proficiency.
Prior customer care or customer service experience (preferred).
Some medical terminology (preferred).

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetypingcomputer skillsmedical terminology

Soft Skills

communicationactive listeningattention to detailcustomer-centric mindset

Certifications

High School DiplomaGEDcustomer care certification