Customer Service Specialist

MSD

Customer Service Specialist in Customer Service Center managing healthcare inquiries across multiple channels. Collaborating with stakeholders to ensure service delivery and regulatory compliance.

Posted 4/28/2026full-timeRemote • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $71,900 - $113,200 per yearWebsite

About the role

Key responsibilities & impact

Manage inbound customer and employee inquiries professionally and efficiently across multiple channels
Utilize approved knowledge bases, prescribing information, medication guides, and internal systems to provide accurate responses
Accurately document all interactions, including inquiries, complaints, adverse events, and actions taken
Ensure consistent delivery of the desired customer experience across all engagements
Support contact center workflows, procedures, and multi-channel communications
Collaborate with internal stakeholders to support process improvements, operational changes, and issue escalation
Manage assigned escalated requests through resolution and contribute to service quality initiatives

Requirements

What you’ll need

Bachelor’s Degree or Associate’s degree with at least 2 years of experience demonstrating aptitude for customer care and scientific information
Demonstrated customer service experience or strong customer service aptitude
Strong written and verbal communication skills
High attention to detail with proficient computer and typing skills
Ability to understand and apply scientific and product-related information.
Successfully complete all required training and certifications as a condition of continued employment.

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays
vacation
compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicescientific informationdocumentationinquiry managementcomplaint resolutionadverse event reportingprocess improvementoperational changesmulti-channel communicationtyping skills

Soft Skills

professionalismattention to detailwritten communicationverbal communicationcollaborationproblem-solvingcustomer experience focusaptitude for customer careinterpersonal skillsissue escalation

Certifications

Bachelor’s DegreeAssociate’s Degreecustomer service training