Director, Commercial Operations – Vaccines

MSD

. Has overall responsibility for the management and results of customer teams which include VCRs and CTLs .

Posted 4/21/2026full-timeMontana, New York, North Dakota • 🇺🇸 United StatesLead💰 $231,900 - $365,000 per yearWebsite

About the role

Key responsibilities & impact

Has overall responsibility for the management and results of customer teams which include VCRs and CTLs
Responsible for staffing and selection of customer teams, development of strategic plans, resource allocation decisions, ownership/management of customer experiences
Ensure understanding and continually reinforce principles of commercial models
Responsible for leading ongoing organizational and cultural transformations
Owns the business results for geography and is responsible for defined P&L goals
Develops strategic plans by integrating information from multiple organization through collaboration with those groups, and sets objectives within context of divisional objectives

Requirements

What you’ll need

Minimum of (10) years’ experience in Sales, Marketing or Managed Care - Pharmaceutical industry
Minimum of (3) years People Management experience
Minimum of (3) years’ experience developing and managing customer relationships
Valid Driver’s License
Create a strategic plan by integrating short-, mid-, and long-term objectives
Formulate a strategic business plan based on customer business, needs and available resources
Clearly communicate and articulate a vision and strategy that motivates and energizes the region
Understands the market environment - identification of customer segments and business drivers
Listen, understand, and proactively address customer needs
Assess business results against objectives and realign resources based on the assessment
Enhance the selling skills and capabilities of the Representatives and Managers to optimize the customer experience

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays, vacation, and compassionate and sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic planningresource allocationP&L managementcustomer relationship managementsales managementmarketing managementmanaged carebusiness assessmentcustomer segmentationselling skills enhancement

Soft Skills

leadershipcommunicationcollaborationorganizational transformationvision articulationcustomer needs assessmentmotivationproactive problem-solvingcultural transformationteam management

Certifications

valid driver's license