MSD

Senior Customer Representative, Telesales

MSD

full-time

Posted on:

Location Type: Hybrid

Location: Florida • Florida • United States

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Salary

💰 $96,200 - $151,400 per year

Job Level

Senior

About the role

  • Our Hybrid Sales team supports our customers by providing clinical information about products, educational information, clinical training programs, and resources
  • The PVAR is responsible for engaging with assigned customers (i.e., pharmacy, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health
  • They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients
  • The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations
  • The PVAR reports to the Customer Team Leader (CTL), Vaccine Customer Center, and works in close collaboration with broader Vaccine Field Sales team
  • This position is a hybrid sales position with ~50% of the engagements with HCPs occurring remotely and ~50% requiring travel for the purpose of live customer engagements, exhibits, internal/external company meetings and relevant vaccine business activities
  • Typical hours of operation are 8AM - 5PM EST, Monday - Friday, adjusting hours aligned to the geographical time zone based on residence

Requirements

  • Bachelor’s degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)
  • Demonstrated aptitude to excel in current or previous educational or professional roles
  • Ability to work both independently and within a team environment
  • Strong organizational and time management skills
  • Excellent interpersonal and communication skills
  • Ability to convey technical concepts accurately and clearly
  • Prior experience working in a technical/scientific field or healthcare environment
  • Previous sales, account management, consultative, or customer service experience
  • Experience developing and executing a plan for engaging customers and meeting customer needs
  • Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
  • Ability to analyze metrics to assess progress against objectives
Benefits
  • medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • retirement benefits, including 401(k)
  • paid holidays
  • vacation
  • compassionate and sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceaccount managementconsultative sellingcustomer servicemarketingmetrics analysiscustomer engagementhealthcare knowledgetechnical concept communicationpopulation health
Soft Skills
organizational skillstime managementinterpersonal skillscommunication skillsindependent workteam collaborationaptitude for learningadaptabilityproblem-solvingcustomer needs assessment
Certifications
Bachelor's degreehigh school diploma