MSD

Customer Care Associate – Livestock Monitoring

MSD

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Provide enthusiastic customer care through efficient and effective resolution of questions and concerns
  • Ensure training, process, and procedural documents are up to date
  • Proficient in SAP, Service Cloud, and Microsoft applications
  • Drive collaboration and partnership with National Area Managers, Functional Area Leaders, and Business Unit Leads
  • Provide special project support, and support customer partnership initiatives.
  • Propose innovative solutions to drive internal process improvement.
  • Develop a thorough understanding of our company's Animal Health products and service offerings to help identify cross/upselling opportunities.
  • Address customer inquiries and product support and identify and provide additional features and service offerings.
  • Ensure appropriate & timely warranty product replacements.
  • Resolve billing issues and appropriately related to service and subscription models.
  • Maintain compliance with our company's Animal Health’s terms and conditions of sale, laws, regulations, and policies.

Requirements

  • High school diploma or equivalent
  • 5+ years of Customer Care or related experience
  • 1+ years of SAP experience
  • Salesforce Case Management
  • Must have a dedicated workspace at home with solid/reliable internet.
Benefits
  • Flexible work arrangements
  • Health insurance
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPSalesforce Case Managementcustomer careprocess improvementbilling resolutioncross-sellingupsellingproduct supportwarranty managementservice offerings
Soft skills
enthusiastic customer carecollaborationpartnershipproblem-solvinginnovationcommunicationtrainingorganizational skillsattention to detailcustomer relationship management
Certifications
high school diploma or equivalent