Compliance

• Support the meeting compliance audits for these categories: 1. Meeting Execution, 2. ITOV (Transfer of Value) Accuracy, 3. Post Meeting Compliance and 4. Meeting Closure.
• Work closely with business units / markets departments, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence in support of the global meeting and congress audit process
• Communicate to the business units and Meeting Planning Agency (MPA) on compliance audit results
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress-related SOPs and relevant policies
• Handle inquiries as needed
• Demonstrate professionalism, meticulousness and attention to detail in dealing with colleagues, internal clients and suppliers
• Assist management to facilitate continuous process improvement, lead and support lean initiatives and maintain integrity of systems
• Assist in conducting training to educate local markets
• Effectively manage and prioritize workload efficiently and accurately
• Timely resolve customer queries while maintaining a positive customer service culture

Compliance and Disclosure Specialist

Senior Global Meeting Compliance and Disclosure Specialist