Senior Accountant
BELAY
Financial Success Coordinator
MSA Careers & Consulting Ltd
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Represent FSCs to help members identify financial concerns, resources, and schedule consultations with licensed financial counselors
- Demonstrate empathy, inspire confidence in MSA’s solutions, and set expectations for ongoing relationships
- Put callers at ease, simplify concepts like eligibility and benefits, lead inquiries, scheduling, data capture, and language fluency (English and Spanish preferred)
- Emphasize teamwork, integrity, and career development within a remote work context
Requirements
- 2-year college degree or equivalent work experience
- 2+ years in customer service or a call center
- A passion for assisting people in need; flexible, empathetic, and an excellent team worker with the ability to de-escalate difficult situations
- Previous military experience or experience supporting military service members a plus
- Excellent verbal and written communication skills including documentation and reporting
- Ability to multitask and adapt to changing priorities
- Excellent computer skills
- Typing ability of 35 - 40 wpm at minimum
- Due to the nature of the contract we are hiring for, U.S. Citizenship is required for this specific role
- Flexible and available to work a 5-days a week, varied schedule, from Monday to Saturday between 4:00 am and 7:00 pm PT - Saturday availability may be reduced and rotating.
