MSA Careers & Consulting Ltd

Manager

• Design and implement comprehensive training strategies for financial coaches
• Create rigorous onboarding programs and ongoing skill development opportunities
• Establish coaching readiness standards and measurement systems
• Implement quality assurance processes including session reviews and outcome measurement
• Support compliance and certification requirements of coaching staff
• Design ongoing professional development pathways and integrate technology tools
• Collaborate with education and marketing teams to develop coaching resources
• Deliver 10-20% of time coaching sessions with high member satisfaction

Training and Development Manager

Financial Planning and Analysis

• Represent FSCs to help members identify financial concerns, resources, and schedule consultations with licensed financial counselors
• Demonstrate empathy, inspire confidence in MSA’s solutions, and set expectations for ongoing relationships
• Put callers at ease, simplify concepts like eligibility and benefits, lead inquiries, scheduling, data capture, and language fluency (English and Spanish preferred)
• Emphasize teamwork, integrity, and career development within a remote work context

Training and Development Manager

Financial Success Coordinator