MSA Careers & Consulting Ltd

Customer Success Manager

• Own a portfolio of approximately 20 high-value client relationships
• Design quarterly business reviews that clients actually look forward to
• Identify the key engagement levers that move the needle for each account
• Partner with internal teams to deliver remarkable outcomes
• Translate member outcomes (debt reduction, credit improvement, savings growth) into business language for executives
• Bring proven frameworks—client health scoring, renewal risk assessment, expansion opportunity identification