Senior Platform Engineer – Connectivity SRE

MS Companies

Reliability Engineer in M&S Connectivity team improving service delivery and overseeing project lifecycles. Ensuring commercial value and effective oversight of solutions and operations.

Posted 7/9/2026full-timeSalford • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in ITIL and ITSM tooling, focusing on service reporting and continual service improvement. Capable of driving operational excellence through process optimization, automation, and effective service transitions while building strong partner relationships.

Highest-signal resume keywords

ITIL ExpertiseITSM ToolingEnterprise Networking TechnologiesProcess OptimizationAutomation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ReportingContinual Service ImprovementData AnalysisIncident ResolutionAzureFortinet SD-WANJuniper MistZscaler

Soft Skills

Effective CommunicationCollaborationAnalytical Thinking

Industry Keywords

Connectivity PlatformOperational ExcellenceService IssuesMonitoringTelemetry

Tech Stack

Tools & technologies

AzureITSM

About the role

Key responsibilities & impact

Lead the availability, reliability, and continuous improvement of the Connectivity platform.
Proactively identify, lead, and resolve service issues using monitoring, telemetry, and data-driven insights.
Build strong partner relationships and collaborate across teams to deliver effective end-to-end solutions.
Drive operational excellence through process optimisation, automation, and effective service transitions.
Contribute to platform strategy, roadmap development, and major incident resolution while supporting wider business objectives.

Requirements

What you’ll need

Strong expertise in ITIL, ITSM tooling, service reporting, and continual service improvement.
Shown experience across enterprise networking technologies, including Azure, Fortinet SD-WAN, Juniper Mist, and Zscaler.
Highly analytical, with the ability to diagnose sophisticated issues using multiple data sources and perspectives.
Effective communicator and collaborator, able to translate technical concepts for diverse partners and teams.
Committed to delivering reliable, high-quality services through automation, process optimisation, and operational excellence.

Benefits

Comp & perks

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.