Change & Adoption Manager

MS Companies

Change & Adoption Manager at M&S leading communication & engagement for technology transformation. Implementing plans to ensure colleague engagement and understanding of M&S Digital & Technology strategies.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with the Change & Adoption Lead to iteratively roll out the Technology Transformation Agile Change Management approach
Develop and lead a single view of change across the Tech function, showing the cumulative and collective impact of change
Responsible for day to day engagements across all key partners and audience groups within M&S Digital & Tech, sharing our transformation journey, inspiring change and new ways of working, to ensure that the team is engaged, aware, informed and driven to action.
Tailoring our approach to key audience groups and compose a messaging and channels plan effective for a variety of communication types and colleagues.
Work with the Change & Adoption Lead to identify, baseline and track Change Management objectives and key results that drive the Tech function

Requirements

What you’ll need

Good subject matter authority and previous experience in change communication method and tools
Able to demonstrate industry knowledge of external communication trends and guidelines
Able to deal with ambiguity and support the business by adapting the communications offer to support times of uncertainty
Experience of using a variety of communication methods and techniques
Ability to understand complexity at pace and navigate this with confidence and credibility

Benefits

Comp & perks

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Change ManagementAgile MethodologyCommunication TechniquesChange Communication

Soft Skills

AdaptabilityEngagementInspirationNavigating ComplexityConfidenceCredibility