Associate Director, Revenue Integrity Operations

MRO

Associate Director overseeing Revenue Integrity Operations for MRO, partnering with healthcare clients and managing specialized teams to ensure compliance and quality. Role involves process improvement and direct client interaction.

Posted 7/17/2026full-timeRemote • Idaho • 🇺🇸 United StatesSenior💰 $99,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Integrity operations management, with a strong focus on process improvement, customer service, and team development. Proficient in managing audits, ensuring compliance, and fostering productive relationships with stakeholders.

Highest-signal resume keywords

Revenue Integrity ManagementHealth Information ManagementCustomer Relationship ManagementQuality Assurance MonitoringProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit Workflow ManagementHealthcare Information SystemsMicrosoft ExcelPost Payment AuditPrepayment AuditGovernment Audit WorkflowsBudget ManagementLabor ManagementData AnalysisPerformance Evaluation

Soft Skills

Detail OrientedExcellent Verbal CommunicationInterpersonal SkillsPresentation SkillsTime Management

Certifications & Qualifications

RHITRHIA

Industry Keywords

Revenue CycleHealthcareCustomer ServiceTeam DevelopmentParticipative Management

About the role

Key responsibilities & impact

Overall management responsibility for Revenue Integrity ROI operations
Conducting meetings with client audit and HIM stakeholders to review Audit Manager requests with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance
Ability to generate timely, concise, and effective business correspondence
Responsible for management of labor and expenditures to budget
Ability to interact with employees, customers, and colleagues in a professional and courteous manner
Superior time management and attention to detail
Participate in process review and improvement meetings
Participate in monthly and quarterly business reviews for client
Ensuring productivity standards and goals are met for direct reports
Oversees Area Managers who manage ROI Specialist workflow to ensure maximum productivity and quality standards are met, including guiding Area Managers on work assignment adjustments needed to cover peak periods, leave and vacancies
Ensures Area Managers perform Quality Assurance (QA) monitoring of work completed by ROI Specialists, and reviews QA outcomes with Area Managers to identify trends and coaching needs
Ensures Area Managers conduct quarterly and annual work performance reviews for ROI Specialists, and supports Area Managers in developing their team members to achieve professional goals
Monitors Area Manager performance and provides performance feedback and evaluations for direct reports
Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect
Responding to customer needs in a positive, professional, and efficient manner
Improve processes, policies, and practices so as to achieve company’s goals and ensure regional policies are met.

Requirements

What you’ll need

Bachelor’s Degree in Health Information Management, Business Administration or health related field or equivalent experience is required
RHIT or RHIA preferred
5 plus years of HIM or Revenue cycle payer audit denial work experience
Experience with Post Payment, Prepayment, and Government Audit workflows
Experience with healthcare information systems (HIS) strongly preferred
Customer facing experience and proven success in managing customer relationships
Experience with Microsoft excel
Detail oriented with excellent verbal, written, interpersonal and presentation skills
Ability to 20% travel occasionally required
Ability to thrive in a high activity environment with a focus on excellent customer service
Proven ability to recruit, train, and motivate personnel
Participative management type – advocates team concept.

Benefits

Comp & perks

Eligible employees may also receive an annual cash bonus
Comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan