Account Manager

MRO

ROI Account Manager responsible for medical records requests and world-class customer service. Verifying requests for compliance and maintaining interactions with healthcare facilities.

Posted 6/24/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Act as a main contact for communicating and collaborating with assigned accounts
Reviewing and verifying medical record requests for validity and compliance with HIPAA
Verifying patient information within assigned accounts' EMR systems
Confirming request information and requesting additional documentation from patients/requesters
Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies
Following and performing workflows specific to assigned accounts
Providing and logging detailed and accurate information on each file/chart processed
Updating and maintaining an accurate Accounting of Disclosures for all activities and processes
Providing world-class customer service to patients and clients
Handling high call volumes while maintaining a high level of service and professionalism
Maintaining all established production/quality goals

Requirements

What you’ll need

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Demonstrate a positive attitude and interact well with employees
Excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA and Privacy Guidelines
Solid organizational skills, including multitasking and time-management
High School Diploma/GED required

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical record requestsEMR systemsAccounting of DisclosuresMediCopy policiesHIPAA compliancePrivacy Guidelines

Soft Skills

detail-orientedprofessional demeanorcustomer orientedpositive attitudeexcellent communicationdependabilityconfidentialitydiscretionorganizational skillsmultitasking

Certifications

High School DiplomaGED