ROI Quality Analyst

MRO

Quality Analyst providing assistance to the ROI Account Manager, reviewing and processing medical records for compliance at MRO Clinics.

Posted 6/20/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.
Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures.
Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
Providing world-class customer service to patients and clients while ensuring patient privacy.
Handling high call volumes while maintaining a high level of service and professionalism.
Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.

Requirements

What you’ll need

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Demonstrate a positive attitude, and be able to interact well with employees
Demonstrate excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.
High School Diploma/GED required.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life insurance
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

thoroughdetail-orientedprofessional demeanorcustomer orientedpositive attitudeexcellent communication skillsdependabilityconfidentialitydiscretionorganizational skills

Certifications

High School DiplomaGED