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About the role
Key responsibilities & impact- Receives inbound phone inquiries from requesters regarding STAT medical records.
- Answers questions regarding status of the request.
- Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
- Monitor fax queues and process the medical records request within the clients required time frame.
- Works with Supervisor to escalate complex elevated issues.
- Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).
- Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
- Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
- Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
- Performs other duties as assigned by management.
Requirements
What you’ll need- High School Diploma or equivalent required.
- College courses beneficial but not required.
- Experience with MRO daily processes and model.
- 6 months’ experience preferred.
- Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
- Computer knowledge.
- Accurate data entry skills and attention to detail.
- Prior customer service experience strongly preferred.
- Strong problem-solving skills.
- Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
- Ability to work effectively and independently in high volume production environments.
- Demonstrated proficiency in verbal communication.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycritical thinkingmedical records processingMRO processesEMR systems navigation
Soft Skills
interpersonal skillsproblem-solving skillscommunication skillsindependent decision-makingattention to detail
Certifications
High School Diploma