MRO

Implementation Specialist, Hospital ROI

MRO

full-time

Posted on:

Location Type: Hybrid

Location: Norristown • Pennsylvania • United States

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About the role

  • Executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.
  • Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites.
  • Creates and executes effective and efficient release of information (ROI) workflows.
  • Training of all field users (ROI Specialists) on processes and software application use.
  • Resolving operational and technical issues as necessary.
  • Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
  • Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
  • Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations.

Requirements

  • Bachelor’s required or equivalent experience
  • Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted)
  • Enthusiastic, self-motivated, deep work ethic required.
  • Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required.
  • Excellent computer skills specifically MS Word, Excel, and Outlook
  • Strong attention to detail with excellent time management and organizational skills.
  • Ability to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives.
  • HIT and implementation experience preferred.
  • Ability to travel by air or road is required.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
release of information (ROI) solutionsimplementation strategyROI workflowsHIT experience
Soft Skills
enthusiasticself-motivateddeep work ethicexcellent communication skillsexceptional listening skillsstrong attention to detailexcellent time managementorganizational skillscustomer service
Certifications
Bachelor’s degreeRHIA eligible