Implementation Specialist, Hospital ROI

MRO

Implementation Specialist responsible for executing MRO’s ROI solutions and training users at client sites. Managing workflow and ensuring effective implementation for the Exchange Manager platform.

Posted 4/15/2026full-timeNorristown • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.
Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites.
Creates and executes effective and efficient release of information (ROI) workflows.
Training of all field users (ROI Specialists) on processes and software application use.
Resolving operational and technical issues as necessary.
Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations.

Requirements

What you’ll need

Bachelor’s required or equivalent experience
Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted)
Enthusiastic, self-motivated, deep work ethic required.
Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required.
Excellent computer skills specifically MS Word, Excel, and Outlook
Strong attention to detail with excellent time management and organizational skills.
Ability to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives.
HIT and implementation experience preferred.
Ability to travel by air or road is required.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

release of information (ROI) solutionsimplementation strategyROI workflowsHIT experience

Soft Skills

enthusiasticself-motivateddeep work ethicexcellent communication skillsexceptional listening skillsstrong attention to detailexcellent time managementorganizational skillscustomer service

Certifications

Bachelor’s degreeRHIA eligible