Associate Director – Client Operations
MRO
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Alabama • Florida • United States
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Job Level
About the role
- Overall management responsibility for a specific portion of a region for staffed site operations.
- Selects and maintains qualified personnel in all positions reporting directly.
- Directs, monitors, and appraises the performance of individuals immediately reporting.
- Oversees and provide guidance to direct reports on employee and site performance.
- Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met.
- Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations.
- Promotes a positive self-image of MRO with emphasis on customer service.
- Responds to customer needs in a positive and efficient manner.
- Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law.
- Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures.
- Monitors performance to provide performance feedback, measurements, and evaluations.
- Monitor profitability of site operations and make appropriate adjustments to achieve company goals in conjunction with the Director of Client Operations.
- Reviews performance against operating plans and standards.
- Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
- Assist with Root Cause Analysis and Corrective Action Plans.
- Review and approves expenses.
- Coordinates and collaborates with other departments to carry out responsibilities.
- Maintain budget controls for staffed site operations in conjunction with the Director of Client Operations.
- Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements.
- Participates in client QBR (Quarterly Business Reviews) as needed.
- Collaboratively work with department heads at National Service Center.
- Facilitate a positive work environment that drives reduced turnover.
Requirements
- Bachelor’s Degree in Health Information Management, Business Administration or health related field or equivalent experience is required.
- RHIT or RHIA preferred.
- 5+ years supervisory/management experience required in Release of Information (ROI).
- Proven ability to recruit, train, and motivate personnel.
- Participative management type – advocates team concept.
- Demonstrated excellence in written communication and interpersonal skills.
- Strong time management and broad knowledge of computer systems in health care and Health Information management strongly preferred.
- Regular travel required by air, land, or rail throughout the United States.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Health Information ManagementRelease of Information (ROI)Root Cause AnalysisCorrective Action PlansBudget ManagementPerformance MonitoringOn-boarding TrainingClient RelationsProcess ImprovementPerformance Evaluation
Soft Skills
LeadershipTeam ManagementInterpersonal SkillsWritten CommunicationTime ManagementCustomer ServiceCollaborationPositive Work EnvironmentMotivationProblem Solving
Certifications
Bachelor’s DegreeRHITRHIA