Senior Manager, CRM, Data & Membership Systems

MRC | Merchant Risk Council

Senior Manager, CRM, Data & Membership Systems at MRC, enhancing technology for membership and operational systems. Focus on Salesforce and integration for improved member experiences and operational efficiency.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Sitecore

About the role

Key responsibilities & impact

Serve as the primary administrator and strategic owner for Salesforce and related membership systems.
Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes.
Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management.
Maintain documentation for systems, processes, automations, integrations, and operational procedures.
Evaluate and recommend improvements to business systems, workflows, and platform usage.
Oversight and collaboration on integrations between Salesforce and connected business platforms.
Partner with internal teams and vendors to improve interoperability and automation between platforms.
Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems.
Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making.
Assist departments with reporting requirements, segmentation, operational analytics, and process optimization.
Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions.
Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.

Requirements

What you’ll need

5+ years of experience administering Salesforce or comparable CRM/business systems.
Experience managing integrations between SaaS business platforms.
Strong understanding of CRM data structures, workflows, reporting, and operational processes.
Excellent analytical, troubleshooting, organizational, and communication skills.
Ability to balance strategic thinking with hands-on execution.
Experience coordinating with external vendors, consultants, or implementation partners.
Strong communication skills with the ability to translate technical concepts and system impacts into practical guidance for business stakeholders.
Preferred Salesforce Certified Administrator.
Experience with association management systems (AMS), membership organizations, nonprofit operations, or event technology platforms.
Familiarity with platforms such as HubSpot, Cvent, Sitecore, learning management systems, or financial systems integrations.
Experience with middleware/integration tools and APIs.
Experience with data governance, reporting strategy, or business intelligence tools.
Experience documenting operational processes and systems architecture.

Benefits

Comp & perks

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationCRM data structuresworkflowsreportingoperational processesintegrationsdata governancebusiness intelligence toolsmiddleware/integration toolsAPIs

Soft Skills

analytical skillstroubleshooting skillsorganizational skillscommunication skillsstrategic thinkinghands-on executioncollaborationprocess optimizationstakeholder managementtranslating technical concepts

Certifications

Salesforce Certified Administrator