Desktop Support Technician

mPower, Inc.

Desktop Support Technician providing IT support and solutions for various devices. Working within a team to enhance operational results and user satisfaction for mPower, Inc.

Posted 7/2/2026full-timeBethesda • Maryland • 🇺🇸 United StatesJunior💰 $70,000 - $87,000 per yearWebsite

Tech Stack

Tools & technologies

MacOSServiceNow

About the role

Key responsibilities & impact

Provide hardware and software support to a diversified staff and end-user population
Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Provide VIP desktop and User support
Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Provide software support for users of NIH-provided applications
Use an IT ticket system to receive and track the trouble tickets, and ensures that tickets are resolved, and closing out with the customer and in the system

Requirements

What you’ll need

Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate's degree or H.S. diploma with at least three (3) years of relevant work experience
MacOS and Apple support skills along with Windows 10/11 support experience.
Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
3+ years of technical support experience in Microsoft suite
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end-user equipment support skills; preferably with experience supporting VIPs
Ability to obtain a Public Trust

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account mPower, Inc. Website LinkedIn All Job Openings 11 - 50 employees We mPower organizations with high level senior executive expertise in areas ranging from organizational assessment and development through implementation and change management strategies. Our approach is founded on using a holistic and integrated models for transforming organizations to meet future challenges. Our resources are deeply experienced in mission-critical environments, bringing powerful proactive solutions and innovations to the table. mPower brings access to seasoned thought leaders and practitioners who help to develop implementable and sustainable solutions. Desktop Support Technician Job not on LinkedIn 🔥 12 minutes ago 🏢🏡 Bethesda – Hybrid 💵 $70k - $87k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer MacOS ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide hardware and software support to a diversified staff and end-user population
Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
Provide VIP desktop and User support
Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Provide software support for users of NIH-provided applications
Use an IT ticket system to receive and track the trouble tickets, and ensures that tickets are resolved, and closing out with the customer and in the system 🎯 Requirements
Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate's degree or H.S. diploma with at least three (3) years of relevant work experience
MacOS and Apple support skills along with Windows 10/11 support experience.
Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
3+ years of technical support experience in Microsoft suite
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end-user equipment support skills; preferably with experience supporting VIPs
Ability to obtain a Public Trust Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Hardware SupportSoftware SupportDesktop ConfigurationLaptop ConfigurationPrinter SupportPortable Data Storage SupportSecurity Software InstallationSoftware UpdatesEnd-User Equipment SupportTrouble Ticket Management

Soft Skills

Strong Communication SkillsCustomer Service Skills

Certifications

Public Trust Eligibility