MPF Federal, LLC

Call Center Representative

• Triage symptoms: assess callers using evidence-based protocols
• Deliver immediate care advice: recommend next steps, from self-care to urgent care
• Offer health education: counsel patients on medications, test results, and chronic condition management
• Crisis triage: handle behavioral health, emergency, and complex calls with empathy
• Document interactions: accurately chart calls in our EHR and follow compliance protocols
• Team collaboration: work closely with a supportive leadership team and fellow remote RNs
• Support a 24/7 Nurse Advice Line serving veterans and their families
• Participate in approximately 6 weeks of paid training and adhere to scheduled 4-hour shifts

Nurse, RN – Call Center

• Provide triage via 24/7 Nurse Advice Line supporting veterans and their families from home
• Triage symptoms using evidence-based protocols
• Deliver immediate care advice and recommend next steps from self-care to urgent care
• Offer health education and counsel patients on medications, test results, and chronic condition management
• Perform crisis triage for behavioral health, emergency, and complex calls
• Accurately document interactions in EHR and follow compliance protocols
• Collaborate with leadership and fellow remote RNs as part of a supportive team
• Participate in approximately 6 weeks of paid training (Monday–Friday)

Call Center Nurse, RN-BSN

Research Analyst

• MPF Federal is seeking a Research Specialist to support project teams in completion of commercial and government clinical research projects. Perform duties with supervision by clinical research managers and project managers. May manage portions of projects under supervision of more experienced research staff. Create, review, and maintain project documentation according to project requirements. Coordinate clinical trial start-up activities and on-going active trial requirements. Investigate problems and resolve or recommend solutions. Coordinate with clients, sponsors, and site personnel to ensure project needs are met.
• Essential Duties:
• Demonstrate a thorough understanding of the application of basic clinical research methodologies to meet protocol and regulatory requirements.
• Develop client materials according to project requirements, including but not limited to, project-specific documentation, operating procedures, standards, and work flows. Monitor project changes to ensure documentation and systems/software conforms to new requirements.
• Process incoming and outgoing project materials to monitor, verify, and track receipt of documentation and ensures appropriate distribution of materials to internal and external research personnel and sites.
• Execute assigned portions of clinical studies. Carry out activities while optimizing efficiency, quality and consistency, while maintaining compliance with SOPs, policies and procedures.
• Coordinate the activities of smaller, well-defined projects.
• Communicate with clients, sponsors, and site personnel to ensure project needs are met.
• Compile data, track, analyze and prepare reports including project status, project summaries, and recommendations. Support data management activities. Work with clients and internal subject matter experts to develop database specifications. Document specifications and obtain approvals. Perform data management activities as needed.
• Prepare general correspondence, agendas and meeting minutes, reports, and other project-specific documentation. Ensure review, approval, and distribution to internal staff and external project participants.
• Provide logistical support for committee meetings and DSMB meetings, including planning, arrangements, travel and post-meeting activities and writing reports.
• Design build, and update spreadsheets and other tracking tools.
• Recognize which decisions may have a consequential effect on the Project and make decisions based on experience, skill, and situation, consulting with and/or informing others as appropriate.
• Maintain clinical research files and related documents.
• Demonstrate a thorough understanding of company policies, procedures, and standards.
• Ensure work is completed on time and is of the highest quality.
• Perform related duties as assigned.

Nurse, RN – Call Center

Call Center Nurse, RN-BSN

Research Specialist I