IT Specialist

mpathic

IT Specialist supporting internal technology infrastructure at mpathic.ai, ensuring a secure and productive environment for employees. Troubleshooting IT issues and managing user accounts and compliance initiatives.

Posted 7/26/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and systems administration, with a strong focus on user provisioning, endpoint security, and compliance activities. Proficient in managing SaaS applications and supporting cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationEndpoint Management ToolsSecurity Best PracticesTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationSaaS AdministrationUser ProvisioningEndpoint SecurityIdentity ManagementTroubleshootingInventory ManagementDocumentation MaintenanceAccess Reviews

Soft Skills

Customer ServiceOrganizational SkillsAttention to DetailFollow-Through

Tools & Technologies

Google WorkspaceMicrosoft 365SlackKandjiJamfIntuneMDM SolutionsSaaS ApplicationsEndpoint ManagementSecurity Tools

Industry Keywords

MacOS EnvironmentsMFADevice EncryptionLeast-Privilege AccessSOC 2 Compliance

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, and SaaS application issues.
Provision, configure, deploy, and maintain laptops and other company equipment.
Manage inventory of IT assets, accessories, and office technology.
Support onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access changes.
Maintain documentation for IT processes, systems, and troubleshooting guides.
Coordinate hardware repairs, replacements, and vendor support as needed.
Administer user accounts across business applications, including Google Workspace, Slack, Okta (or equivalent), and other SaaS platforms.
Execute user provisioning and deprovisioning following least-privilege access principles.
Assist with periodic access reviews and permission audits.
Support MFA, password management, and endpoint security initiatives.
Assist with SOC 2 and other compliance activities by collecting evidence, maintaining documentation, and tracking action items.
Help maintain security policies, procedures, and asset inventories.
Monitor endpoint security tools and assist with vulnerability remediation.
Support security awareness initiatives and employee training.
Escalate security incidents and assist with incident response activities.
Support administration of endpoint management (MDM), device policies, and software deployment.
Assist with maintaining SaaS applications, integrations, and licensing.
Monitor system health and resolve operational issues.
Recommend improvements to increase security, reliability, and efficiency.
Partner closely with the Senior IT & Security Lead on infrastructure projects and security initiatives.
Work cross-functionally with Operations, Engineering, HR, and Finance to support business needs.
Coordinate with external vendors for hardware, software, and managed IT services.

Requirements

What you’ll need

2+ years of experience in IT support, systems administration, or IT operations
Experience supporting macOS environments
Familiarity with identity and access management concepts and SaaS administration
Experience with Google Workspace, Microsoft 365, Slack, or similar productivity platforms
Exposure to endpoint management tools such as Kandji, Jamf, Intune, or similar MDM solutions.
Basic understanding of security best practices including MFA, endpoint security, device encryption, and least-privilege access
Strong troubleshooting and customer service skills
Highly organized with strong attention to detail and excellent follow-through

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements