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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and assistance in IT environments, with a strong focus on end user support, problem resolution, and system configuration. Proficient in managing IT services and collaborating effectively within a remote team setting.
Highest-signal resume keywords
Windows System AdministrationNetwork AdministrationManaged IT Services ExperienceCCNA CertificationMicrosoft Azure Administrator (AZ-104)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End User SupportProblem ResolutionHardware InstallationSoftware InstallationLicense TrackingAsset ManagementSystem UpgradesConfiguration ChangesNetworkingTechnical Assistance
Soft Skills
CollaborationCommunicationAnalytical ThinkingCustomer Service
Tools & Technologies
Contact Center SoftwareRemote Support Tools
Certifications & Qualifications
CCNANet+Microsoft Azure Administrator (AZ-104)AWS Solutions Architect AssociateAWS Cloud PractitionerFortinet Certified Professional (FCP)Palo Alto Networks Certified Network Security Administrator (PCNSA)Palo Alto Networks Certified Cybersecurity Entry-Level Technician (PCCET)
Industry Keywords
Managed IT ServicesHelp Desk EnvironmentIT Service Desk
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Tier 2 SDEs support and manage the entire domain and understand all aspects of that process.
- T2 SDEs are responsible for providing technical assistance and support related to computer systems, hardware, and software to MITS customers and peers.
- The T2 SDE collaborates with other IT professionals in a remote Contact Center while supporting a variety of customer IT environments.
- Tasks include end user support, analyzing requirements, resolving problems, installing hardware or software solutions, license tracking, asset management, support and maintenance, upgrades, and configuration changes.
Requirements
What you’ll need- Managed IT Services Industry Experience as a Windows System Administrator / Network Administrator or similar IT Service Desk role in a fast-paced help desk environment.
- Bachelor’s Degree in an IT-related discipline and/or current, applicable industry-standard certifications, or comparable, or five (5) additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- T2 SDE Networking Specialists will possess one of the following certificates (CCNA, Net+) or several similar years of experience within this specialty, ideally in a Managed Service environment.
- Nice-to-have certifications include Microsoft Azure Administrator (AZ-104), AWS Solutions Architect Associate or AWS Cloud Practitioner, Fortinet Certified Professional (FCP) Network Security, and Palo Alto Networks Certified Network Security Administrator (PCNSA) or Palo Alto Networks Certified Cybersecurity Entry-Level Technician (PCCET).
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development