Desktop Support, Service Desk Engineer

Mpathic

Service Desk Engineer providing IT support for Mpathic's customer, a National Managed Service Provider. Work involves troubleshooting, server maintenance, and customer liaison.

Posted 7/14/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Windows Server administration, Active Directory management, and troubleshooting within LAN/WAN environments. Proficient in providing technical support and problem resolution while maintaining strong communication with clients and stakeholders.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementTroubleshooting SkillsMicrosoft 365 SupportCompTIA A+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows OS InstallationNetwork SecurityRemote PC ManagementVirtualization (VMware or Hyper-V)PowerShell ScriptingDNS ManagementDHCP ManagementRDS ManagementIT Support ExperienceProblem Resolution

Soft Skills

Interpersonal SkillsAttention to DetailClient-First MindsetCommunication SkillsContinuous Learning

Tools & Technologies

RMM SystemsCase Tracking SystemsSecurity Software ProductsHardware AppliancesIT Service Desk Tools

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Server+Microsoft 365 FundamentalsITF+

Industry Keywords

IT SupportActive DirectoryLAN/WAN EnvironmentsTechnical SupportClient Communication

Tech Stack

Tools & technologies

AzureDNSVMware

About the role

Key responsibilities & impact

Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments
Operating System installation for Windows Servers and Desktop systems
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
Contribute to computer and network security using a variety of security-based software products and hardware appliances
Provide corporate networking and infrastructure device(s) support, especially as it relates to the end user devices
Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers
Resolve user-reported technical issues using available resources while following documented procedures and policies
Explain computer and software operations to technical and non-technical users
Document, track and monitor the problem to ensure a timely resolution with our internal systems (RMM and case tracking systems)
Serve as liaison between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process
Work with third party IT vendors, providing management and oversight
Perform other duties as assigned

Requirements

What you’ll need

3-5 years of IT support experience (or equivalent aptitude)
Empathetic, client-first mindset with strong interpersonal skills
High attention to detail and ability to follow structured processes
Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
Excellent written and verbal communication skills
Demonstrated interest in continuous learning and technical growth
Prior experience in a Windows System Administration or IT Service Desk role (preferred)
Experience with virtualization (VMware or Hyper-V) and remote PC management (preferred)
Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ (preferred)

Benefits

Comp & perks

Competitive pay and benefits with discretional performance bonuses
Work from the comfort of your home with all equipment provided
Opportunities for growth and skill development in a fast-paced environment