ESA Customer Success Representative

Mpathic

Customer Success Representative providing efficient order fulfillment in a cloud-based environment. Collaborating with teams to assist ESA Scholarship recipients in a fully remote setup.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and communication skills, with a focus on customer service and problem-solving. Proficient in using Office365 applications and CRM systems while maintaining meticulous records of interactions.

Highest-signal resume keywords

Customer Service SkillsInterpersonal SkillsOffice365 ExperienceCRM ExperienceProblem-Solving Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingActive ListeningLogging InteractionsSoftware Tool ProficiencyProgram Guidelines Familiarity

Soft Skills

Professional Work AttitudeWillingness to LearnEffective CommunicationEmpathyTeam Collaboration

Tools & Technologies

Contact Center PlatformsHigh-Speed InternetWebcamSecond Computer Monitor

Certifications & Qualifications

Proof of Eligibility to Work in the United States

Industry Keywords

School Choice ProgramsESA Programs

About the role

Key responsibilities & impact

Provide consistent, accurate and efficient processing of orders
Actively communicate with Team and Families
Follow coaching from manager to show consistent improvement in identified areas of opportunity.
Perform other duties as assigned

Requirements

What you’ll need

Experience with school choice or ESA programs preferred, but not required.
College degree preferred, High School diploma or equivalent required.
Professional work attitude and a willingness to learn and continuously improve.
Dedicated workspace with minimal background noise during calls and online meetings.
High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled.
Preferably, a second computer monitor as well.
Successful completion of all necessary background checks.
Strong interpersonal skills, ability to work autonomously and on a team.
Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
Aptitude for problem-solving based on established processes and procedures.
Meticulous habits in logging interactions via established business processes and tools.
Ability to learn and become facile with program guidelines and software tools.
Experience working with Office365 applications.
Experience working with CRMs and Contact Center platforms preferred.
Must be able to provide proof of eligibility to legally work in the United States.

Benefits

Comp & perks

Structured training and real coaching
Clear path to advancement for high performers
A team culture that values effort, integrity, and growth
Meaningful work supporting organizations that impact real people.