Program Manager – Human Data Operations

mpathic

Program Manager overseeing AI safety, evaluation, and human data operations at mpathic. Leading cross-functional project teams for safe and emotionally intelligent AI systems.

Posted 6/27/2026full-timeRemote • California, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own Project Execution, Contract Handoff to Final Delivery (Core)
Be the single operational lead for the delivery pods you own, carrying each program from intake through staffing, execution, quality review, and customer sign-off.
Build and coordinate project teams.
Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans.
Monitor project performance, utilization, throughput, quality metrics, and budget performance.
Manage Customer Relationships & Delivery Milestones.
Manage customer expectations and delivery milestones throughout the engagement lifecycle.
Lead internal project meetings, status reviews, and customer-facing reporting cadences.
Identify expansion opportunities and surface operational improvements to leadership.
Build Quality & Operational Systems.
Define what 'good' means for the programs you own, and the quality controls and QA processes that measure it.
Set annotation and human-data quality standards that are consistent, auditable, and humane for the people doing the work.
Build scalable operational systems that improve project visibility, quality, or throughput across the Human Data team.
Capture Inputs from Customers & Delivery Teams.
Partner with pre-sales and customer-facing teams to translate customer requirements into executable delivery plans.
Bring front-line delivery insights into capacity planning and operational improvement on purpose.
Turn what you learn into systemic improvements rather than one-off workarounds.
Be the Connective Tissue. Keep Human Data, QA, Engineering, Product, Research, and Customer Success aligned on what is being delivered and why. Translate between operational, technical, and commercial perspectives so the right tradeoffs get made.

Requirements

What you’ll need

5+ years of program management, project delivery, operations leadership, or related experience.
Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows.
Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel.
Experience managing customer-facing programs with executive stakeholders.
Experience operating in startup or high-growth environments.
PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred.
Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations.
Experience building scalable operational systems and quality management processes.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject deliveryoperations leadershipquality management processesscalable operational systemshuman data managementannotationevaluationtrust & safety operationscustomer-facing programs

Soft Skills

customer relationship managementteam buildingcommunicationrisk mitigationoperational improvementleadershipproject performance monitoringcapacity planningstakeholder managementcross-functional collaboration

Certifications

PMPPgMPCAPMAgileScrumLean