ESA Customer Success Representative

Mpathic

Customer Success Representative at Mpathic handling order fulfillment through digital communications and phone interaction. Providing support for ESA Scholarship recipients in a fully cloud-based environment.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide consistent, accurate and efficient processing of orders
Handle moderate volume of inbound calls from scholarship families
Actively communicate with Team and Families
Follow coaching from manager to show consistent improvement in identified areas of opportunity.
Perform other duties as assigned

Requirements

What you’ll need

Experience with school choice or ESA programs preferred, but not required.
Strong interpersonal skills, ability to work autonomously and on a team.
Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
College degree preferred, High School diploma or equivalent required.
Outstanding interpersonal, time-management, and documentation skills.
Professional work attitude and a willingness to learn and continuously improve.
Dedicated workspace with minimal background noise during calls and online meetings.
Successful completion of all necessary background checks.
Aptitude for problem-solving based on established processes and procedures.
Meticulous habits in logging interactions via established business processes and tools.
Ability to learn and become facile with program guidelines and software tools.
Experience working with Office365 applications.
Experience working with CRMs and Contact Center platforms preferred.
High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled.
Preferably, a second computer monitor as well.
Must be able to provide proof of eligibility to legally work in the United States.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mpathic Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B 🏛️ Government 📡 Telecommunications B2B
Government
Telecommunications Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles. ESA Customer Success Representative Job not on LinkedIn 🔥 1 hour ago 🏄 California – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide consistent, accurate and efficient processing of orders
Handle moderate volume of inbound calls from scholarship families
Actively communicate with Team and Families
Follow coaching from manager to show consistent improvement in identified areas of opportunity.
Perform other duties as assigned 🎯 Requirements
Experience with school choice or ESA programs preferred, but not required.
Strong interpersonal skills, ability to work autonomously and on a team.
Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
College degree preferred, High School diploma or equivalent required.
Outstanding interpersonal, time-management, and documentation skills.
Professional work attitude and a willingness to learn and continuously improve.
Dedicated workspace with minimal background noise during calls and online meetings.
Successful completion of all necessary background checks.
Aptitude for problem-solving based on established processes and procedures.
Meticulous habits in logging interactions via established business processes and tools.
Ability to learn and become facile with program guidelines and software tools.
Experience working with Office365 applications.
Experience working with CRMs and Contact Center platforms preferred.
High speed internet connection (with reliable Wi-Fi) and a late model computer with a webcam enabled.
Preferably, a second computer monitor as well.
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Hard Skills & Tools

problem-solvingdocumentationorder processingcustomer service

Soft Skills

interpersonal skillsactive listeningempathyverbal communicationwritten communicationtime-managementprofessional work attitudewillingness to learn