Customer Service Agent

Mpathic

Remote Customer Service Agents needed to assist customers affected by disasters. Responsibilities include answering calls and helping customers with their inquiries in a professional manner.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound calls and maintain professionalism with the caller while addressing their complaints and questions.
Follow established work instructions and scripts for calls and documentation.
Provide great customer service and actively manage one-on-one relationships with callers.

Requirements

What you’ll need

Must be proficient in English and possess excellent oral and written communication.
Must be able to work a minimum of 30 hrs a week
Must possess above basic proficiency with computers and smart phones
Must complete Day Zero Certification self-led trainings, Registration Intake Training, and Helpline Training.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mpathic Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B 🏛️ Government 📡 Telecommunications B2B
Government
Telecommunications Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles. Customer Service Agent Job not on LinkedIn 🔥 31 minutes ago 🇺🇸 United States – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls and maintain professionalism with the caller while addressing their complaints and questions.
Follow established work instructions and scripts for calls and documentation.
Provide great customer service and actively manage one-on-one relationships with callers. 🎯 Requirements
Must be proficient in English and possess excellent oral and written communication.
Must be able to work a minimum of 30 hrs a week
Must possess above basic proficiency with computers and smart phones
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ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceprofessionalismoral communicationwritten communicationrelationship management

Certifications

Day Zero CertificationRegistration Intake TrainingHelpline Training