mpathic

Technical Program Manager – Red Team Ops Lead

mpathic

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $140,000 - $210,000 per year

Job Level

Senior

About the role

  • Own Red Team Delivery Operations (Core)
  • Run end-to-end delivery for red team engagements across multiple customers/models: project kickoff → scoping → execution → QA → final reporting
  • Define milestones, timelines, and SLAs; track progress and manage risk.
  • Build repeatable operating rhythms: standups, weekly planning, retros, and incident response.
  • Build Scalable Workflows & Processes
  • Create scalable workflows for: task intake and prioritization expert assignment and capacity planning review/approval gates and escalation paths version tracking and auditability (model versions, prompt variants, test suites)
  • Standardize definitions of done and ensure deliverables are consistent and customer-ready.
  • Drive QA System Design (with QA Lead)
  • Partner with QA to implement: sampling strategies and review tiers (peer review → QA → escalation) defect taxonomy and severity calibration processes gold set creation + drift monitoring
  • Track quality metrics and continuously improve signal-to-noise.
  • Tooling & Pipeline Ownership (Requirements + Adoption)
  • Translate operational needs into actionable product requirements for internal tooling: work queues, review interfaces, audit trails tagging taxonomies and attack libraries reporting automation and reproducibility tooling dashboards for throughput and quality
  • Coordinate across Engineering/Product to launch improvements and drive adoption.
  • Metrics & Performance Management
  • Own dashboards and reporting for delivery performance: throughput per expert/day by task type on-time delivery %, cycle time QA defect rate and agreement rates “actionability” metrics (e.g., customer acceptance or fix rate)
  • Identify bottlenecks and implement process improvements.
  • Customer Execution Support (as needed)
  • Partner with customer-facing teams to: scope engagements and set expectations ensure deliverables map to customer priorities present results and operational summaries Translate ambiguous customer needs into clear execution plans.

Requirements

  • 5+ years experience in technical program management, operations program management, or delivery operations roles.
  • Proven ability to run complex programs involving both technical systems and human execution (e.g., evals, annotation, trust & safety ops, QA, vendor ops, or platform ops).
  • Strong process design skills: you can build workflows, SOPs, and operating cadences that scale.
  • Comfortable partnering with engineering teams on tooling requirements and delivery.
  • Excellent written communication: clear specs, crisp status updates, and structured reporting.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical program managementoperations program managementdelivery operationsprocess designworkflow creationSOP developmentquality assurancemetrics managementreporting automationdefect taxonomy
Soft Skills
communicationproject managementrisk managementcollaborationproblem-solvingcustomer engagementexpectation managementanalytical thinkingadaptabilityleadership