Mpathic

Customer Success Representative, Public Funds – ESA Program

Mpathic

full-time

Posted on:

Location Type: Remote

Location: Remote • South Carolina • 🇺🇸 United States

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Salary

💰 $19 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Handle moderate volume of inbound calls from scholarship families
  • Provide consistent, accurate and efficient processing of orders and applications
  • Guide customers through program guidelines and technical processes.
  • Log interactions accurately using CRM and CCaaS tools.
  • Actively communicate with Team and Families
  • Perform other duties as assigned?

Requirements

  • Must be a U.S. citizen; SC residents preferred.
  • Experience with school choice or ESA programs preferred, but not required.
  • Strong interpersonal skills, ability to work autonomously and on a team.
  • Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
  • Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
  • College degree preferred, High School diploma or equivalent required.
  • Outstanding interpersonal, time-management, and documentation skills.
  • Professional work attitude and a willingness to learn and continuously improve.
  • Dedicated workspace with minimal background noise during calls and online meetings.
  • Successful completion of all necessary background checks.
  • Aptitude for problem-solving based on established processes and procedures.
  • Meticulous habits in logging interactions via established business processes and tools.
  • Ability to learn and become facile with program guidelines and software tools.
  • Experience working with Office365 applications.
  • Experience working with CRMs and Contact Center platforms preferred.
  • High speed internet connection (with reliable Wi-Fi)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceactive listeningproblem-solvingdocumentation
Soft skills
interpersonal skillscommunication skillstime-managementempathyautonomyteamworkprofessional work attitudewillingness to learn