German Speaking Service Desk Agent

MP Solutions Ltd.

German Speaking Service Desk Agent providing first-line technical support in a multilingual environment. Collaborating with technical teams and ensuring high-quality service in IT support.

Posted 6/24/2026full-timeRemote • 🇭🇺 HungaryMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Managing incoming incidents and service requests via phone, email, and ticketing systems
Creating, categorizing, tracking, and resolving support tickets
Monitoring and escalating tickets according to agreed service levels
Collaborating with technical teams and internal stakeholders
Providing remote troubleshooting and technical assistance to end users
Maintaining documentation and knowledge base articles
Supporting onboarding and knowledge-sharing activities within the team
Participating in an on-call support rotation
Handling major incidents and communicating updates to relevant stakeholders

Requirements

What you’ll need

IT-related education or relevant professional experience in IT support or helpdesk environments
Fluent Hungarian, German, and English language skills
Strong customer service and communication skills
Knowledge of PC hardware, operating systems, and software technologies
Experience with Active Directory
Experience using remote support and remote desktop tools
Ability to work independently as well as collaboratively within a team
Structured, solution-oriented, and quality-focused approach to work
Resilience and ability to manage multiple priorities
**Nice to have**
Knowledge of IT Service Management (ITSM) processes
Experience with ServiceNow
ITIL certification
Previous experience in retail or customer-facing environments

Benefits

Comp & perks

Flexible working arrangements with up to 100% remote work within Hungary
Opportunity to work in an international and multicultural environment
Exposure to large-scale IT operations and enterprise-level support processes
Professional development opportunities, training programs, and certifications
Long-term career growth within a rapidly expanding organization
Supportive team culture and collaborative working environment
Challenging projects and the opportunity to work with global stakeholders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporthelpdeskPC hardwareoperating systemssoftware technologiesActive Directoryremote supportremote desktop toolsIT Service Management (ITSM)ServiceNow

Soft Skills

customer servicecommunicationindependent workcollaborationstructured approachsolution-orientedquality-focusedresilienceability to manage multiple priorities

Certifications

ITIL certification