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Entry-level Service Desk Agent, German Speaking
MP Solutions Ltd.Entry-level German Speaking Service Desk Agent providing IT support in Budapest. Responsibilities include managing service requests, customer support, and documentation of IT processes.
About the role
Key responsibilities & impact- Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
- Participating in on-call duty.
- Creating, categorizing, resolving, and documenting tickets.
- Serving as a liaison with system specialists and other departments.
- Controlling, monitoring, and delegating tickets based on SLAs.
- Documenting solution descriptions and maintaining the knowledge database.
- Providing training for new team members.
- Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
- Handling major incidents and communicating updates to management and departments.
- Conducting remote troubleshooting for end users.
Requirements
What you’ll need- Interest in IT and motivation to start a career in the field
- Customer-oriented mindset with a helpful and positive attitude
- Confident communication skills in Hungarian, German, and English
- Basic understanding of PC hardware, Windows environments, and common software applications
- Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
- Willingness to learn new technologies and processes
- Strong communication and teamwork skills
- Reliable, solution-oriented, and able to stay calm under pressure
- Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required
Benefits
Comp & perks- Start your career in a visible and responsible IT support role within an international environment
- Gain insight into the IT operations of the defense and automotive industries
- Access professional training opportunities, mentoring, and internal learning programs
- Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
- Join a supportive team with long-term career growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticketing systemremote troubleshootingPC hardwareWindows environmentscommon software applications
Soft Skills
customer-oriented mindsetconfident communication skillsstrong communication skillsteamwork skillssolution-orientedability to stay calm under pressure