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Entry-level Service Desk Agent, German Speaking
MP Solutions Ltd.Entry-level German Speaking Service Desk Agent providing IT support in Budapest. Responsibilities include managing service requests, customer support, and documentation of IT processes.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ticketing systemremote troubleshootingPC hardwareWindows environmentscommon software applications
Soft Skills
customer-oriented mindsetconfident communication skillsstrong communication skillsteamwork skillssolution-orientedability to stay calm under pressure
Tools & Technologies
Microsoft 365Active Directoryremote support tools
Industry Keywords
SLAKPIFCRcustomer supportmajor incidents
About the role
Key responsibilities & impact- Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
- Participating in on-call duty.
- Creating, categorizing, resolving, and documenting tickets.
- Serving as a liaison with system specialists and other departments.
- Controlling, monitoring, and delegating tickets based on SLAs.
- Documenting solution descriptions and maintaining the knowledge database.
- Providing training for new team members.
- Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
- Handling major incidents and communicating updates to management and departments.
- Conducting remote troubleshooting for end users.
Requirements
What you’ll need- Interest in IT and motivation to start a career in the field
- Customer-oriented mindset with a helpful and positive attitude
- Confident communication skills in Hungarian, German, and English
- Basic understanding of PC hardware, Windows environments, and common software applications
- Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
- Willingness to learn new technologies and processes
- Strong communication and teamwork skills
- Reliable, solution-oriented, and able to stay calm under pressure
- Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required
Benefits
Comp & perks- Start your career in a visible and responsible IT support role within an international environment
- Gain insight into the IT operations of the defense and automotive industries
- Access professional training opportunities, mentoring, and internal learning programs
- Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
- Join a supportive team with long-term career growth opportunities