FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Transition Specialist – IT Processes, Quality
MP Solutions Ltd.Service Transition Specialist supporting the execution and improvement of service transition processes and quality assurance in IT. Collaborating with various teams in a hybrid work environment in Hungary.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process.
- Coordinate alignment of service transition process dependencies, requirements and communications need.
- Support planning and coordination of service transition activities (incl. Release and Test Management).
- Support service readiness achievement and realization of transition milestones.
- Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
- Create reports on transition performance.
- Assist in preparing materials for internal reviews and overview across project, changes and releases.
- Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
- Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
- Support training initiatives to promote adherence to quality standards.
- Track improvement initiatives within the organization in order to assure alignment with strategic objectives
- Gather feedback from stakeholders to identify opportunities for process optimization.
- Support the implementation of process changes and quality improvements.
Requirements
What you’ll need- Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
- Experience: 4-5 years in IT operations, process management, or quality assurance roles.
- Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
- Skills: Good organizational skills with attention to detail.
- Good understanding of IT process and quality management principles.
- Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
- Effective written and verbal communication skills both in English and Hungarian
- Ability to work collaboratively across teams and prioritize tasks effectively.
Benefits
Comp & perks- Take over an important and challenging role with high visibility
- Gain insight into the defense and automotive industry
- Make use of the broad network with over 30.000 great colleagues at our company
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- - Written and verbal communication skills in German is an advantage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementprocess managementquality assurancerelease managementtest managementprocess optimizationquality management principlesdocumentationreportingstakeholder feedback
Soft Skills
organizational skillsattention to detaileffective communicationcollaborationprioritization
Certifications
ITIL