Systems Support Technician I

MP Materials

Entry level Systems Support Technician at MP Materials providing IT support including Windows installs and Apple iOS troubleshooting.

Posted 7/28/2026full-timeMountain Pass • California, Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Windows Operating System installation, configuration, and troubleshooting, along with strong skills in managing Apple iOS devices and networking concepts. Proven ability to provide excellent customer service and maintain IT documentation while effectively managing incidents and vendor relationships.

Highest-signal resume keywords

Windows Operating System InstallationApple iOS Device ManagementMicrosoft PowerShell FamiliarityNetworking Concepts (TCP/IP, DHCP, DNS)Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PC Hardware SetupIncident ValidationTicketing ProceduresVirtual Private NetworksActive Directory ManagementOffice365 User ManagementTechnical Environment ReviewsIP Telephony ConfigurationUnified Communications SoftwareQuality Assurance

Soft Skills

Problem-Solving SkillsAttention to DetailWritten Communication SkillsVerbal Communication SkillsSelf-Directed

Tools & Technologies

Microsoft TeamsDellLenovoMicrosoft

Certifications & Qualifications

Associate Degree in Computer Science

Industry Keywords

IT DocumentationTicket ManagementAlarm VerificationEscalation Procedures3rd Party Vendor Management

Tech Stack

Tools & technologies

CloudCyber SecurityDNSiOSSwitchingTCP/IP

About the role

Key responsibilities & impact

Installation of Windows Operating Systems, including PC imaging and deployment
Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
Update and maintain inventory and I.T. documentation.
Perform technical environment reviews.
Configure, support, and troubleshoot Apple iOS mobile devices.
Create tickets using ticketing procedures and follow escalation procedures.
Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
Ticket follow up and quality assurance.
Night and weekend support coverage and project work as necessary
Escalate tasks to senior support team members.
Other tasks as required

Requirements

What you’ll need

Associate degree in computer science or combination of certification and 2+ years related experience.
Extensive experience with PC hardware set up and installation.
Extensive knowledge of Microsoft Windows operating system
Familiarity with Microsoft PowerShell
Experience configuring, managing and troubleshooting Apple iOS devices.
Familiarity with Active Directory and Office365 user and permissions management
Understanding of Virtual Private Networks
Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
Strong problem-solving skills and attention to detail
Excellent customer service, written and verbal communication skills.
Self-directed and highly motivated

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account MP Materials Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2017 🚘 Automotive 🎖️ Defense 📦 Logistics Automotive
Defense
Logistics MP Materials is America's only fully integrated rare earth producer, operating end-to-end from mining and processing at its Mountain Pass site in California to refining and manufacturing high-performance neodymium-based permanent magnets at its Independence facility in Texas. The company supplies critical magnetic materials used across electric vehicles, energy (wind turbines), robotics, electronics, defense, and aerospace, and emphasizes rebuilding a secure U. S. rare earth supply chain with responsible environmental and safety practices. Systems Support Technician I 🔥 1 hour ago 🏢 Mountain Pass – Onsite 💵 $26 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer DNS iOS Switching TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Installation of Windows Operating Systems, including PC imaging and deployment
Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
Update and maintain inventory and I.T. documentation.
Perform technical environment reviews.
Configure, support, and troubleshoot Apple iOS mobile devices.
Create tickets using ticketing procedures and follow escalation procedures.
Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
Ticket follow up and quality assurance.
Night and weekend support coverage and project work as necessary
Escalate tasks to senior support team members.
Other tasks as required 🎯 Requirements
Associate degree in computer science or combination of certification and 2+ years related experience.
Extensive experience with PC hardware set up and installation.
Extensive knowledge of Microsoft Windows operating system
Familiarity with Microsoft PowerShell
Experience configuring, managing and troubleshooting Apple iOS devices.
Familiarity with Active Directory and Office365 user and permissions management
Understanding of Virtual Private Networks
Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
Strong problem-solving skills and attention to detail
Excellent customer service, written and verbal communication skills.
Self-directed and highly motivated Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs