Customer Success Manager

Mozn

Customer Success Manager at Mozn managing customer journeys for high-impact accounts. Focused on customer health, satisfaction, adoption, and growth opportunities through collaboration with Sales.

Posted 4/13/2026full-timeRemote • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the customer relationship from post-signature through adoption, growth, and maturity
Serve as the primary operational point of contact for customers
Develop and execute customer success plans aligned with business and regulatory objectives
Monitor and manage customer health using defined KPIs
Proactively identify churn risks and define mitigation plans
Drive consistent and deep adoption of FOCAL within contracted scope
Identify and document expansion, upsell, or cross-sell opportunities
Mentor Junior CSMs and contribute to onboarding new team members

Requirements

What you’ll need

5–8+ years of experience in Customer Success or strategic account management
Experience managing complex, enterprise, or regulated customers
Strong stakeholder management and executive communication skills
Proven ability to manage risk, adoption, and customer outcomes
Advanced experience with Salesforce and CS tooling

Benefits

Comp & perks

competitive compensation
top-tier health insurance
enabling culture
responsibility and trust

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successstrategic account managementKPI managementrisk managementadoption managementcustomer outcomes management

Soft Skills

stakeholder managementexecutive communicationmentoringonboarding