Customer Success Manager
Mozn
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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About the role
- Own the customer relationship from post-signature through adoption, growth, and maturity
- Serve as the primary operational point of contact for customers
- Develop and execute customer success plans aligned with business and regulatory objectives
- Monitor and manage customer health using defined KPIs
- Proactively identify churn risks and define mitigation plans
- Drive consistent and deep adoption of FOCAL within contracted scope
- Identify and document expansion, upsell, or cross-sell opportunities
- Mentor Junior CSMs and contribute to onboarding new team members
Requirements
- 5–8+ years of experience in Customer Success or strategic account management
- Experience managing complex, enterprise, or regulated customers
- Strong stakeholder management and executive communication skills
- Proven ability to manage risk, adoption, and customer outcomes
- Advanced experience with Salesforce and CS tooling
Benefits
- competitive compensation
- top-tier health insurance
- enabling culture
- responsibility and trust
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successstrategic account managementKPI managementrisk managementadoption managementcustomer outcomes management
Soft Skills
stakeholder managementexecutive communicationmentoringonboarding