Mozn

Customer Success Manager

• Own the customer relationship from post-signature through adoption, growth, and maturity
• Serve as the primary operational point of contact for customers
• Develop and execute customer success plans aligned with business and regulatory objectives
• Monitor and manage customer health using defined KPIs
• Proactively identify churn risks and define mitigation plans
• Drive consistent and deep adoption of FOCAL within contracted scope
• Identify and document expansion, upsell, or cross-sell opportunities
• Mentor Junior CSMs and contribute to onboarding new team members