Staff Program Manager, Trust & Safety

Mozilla

Staff Program Manager designing and implementing safety and compliance initiatives at Mozilla. Collaborating across teams to optimize Trust & Safety programs and reduce risks.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $127,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Manage key Trust & Safety programs to reduce harmful experiences for our users.
Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives.
Stay informed about industry best practices and emergent risks associated with new technology products and contexts.

Requirements

What you’ll need

5+ years of experience in Trust & Safety operations or a related role.
Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
Excellent analytical, problem-solving, and decision-making skills.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Experience collaborating with diverse stakeholder groups.
Experience working in a fast-paced and dynamic environment.
Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.

Benefits

Comp & perks

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

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Hard Skills & Tools

Program ManagementPolicy ImplementationMetrics and DashboardsEnd-to-End System AnalysisRisk Mitigation

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingCommunication SkillsTeam Collaboration