Configure, enhance, and maintain systems across the Technology Platforms ecosystem (including Salesforce and integrated tools) to solve validated user problems and achieve organizational outcomes.
Contribute to the Salesforce and Client Relationship Management (CRM) ecosystem as a product, ensuring it delivers measurable value to staff and the organization’s mission.
Manage user accounts, roles, permissions, and security settings while balancing security, compliance, and data protection.
Monitor and improve data quality, governance, and system integrity, including migrations and cleanups.
Support and maintain integrations between platforms, including troubleshooting data sync issues.
Evaluate and implement new features or system improvements for organizational impact; recommend solutions backed by data and grounded in user feedback.
Troubleshoot issues quickly and learn from incidents to reduce future disruptions.
Track platform adoption, usage, and satisfaction to guide continuous improvement.
Conduct discovery with staff to deeply understand workflows, pain points, and opportunities.
Collaborate with stakeholders to validate solutions before development or configuration work begins.
Translate user needs into lightweight artifacts (user stories, acceptance criteria, hypotheses, process maps) that drive experimentation and learning.
Identify opportunities for automation, simplification, and improved efficiency across multiple teams and systems.
Participate in team planning and prioritization to ensure technology work aligns with organizational goals.
Act as an internal product champion: drive adoption, encourage best practices, and help empower staff to use systems effectively.
Deliver onboarding, training, and ongoing learning opportunities tailored to staff needs.
Promote best practices in data entry, reporting, and system usage.
Support data governance activities across systems, including data subject access requests (DSARs), and recurring data quality reviews.
Manage access to Mozilla Foundation’s systems and tools, including provisioning and de-provisioning of licenses, accounts, roles, and permissions.

Requirements

3 to 5 years of experience in business systems analysis, Salesforce administration, or technical product/operations roles, ideally in a nonprofit setting.
Hands-on Salesforce platform experience, including configuration of Flows, validation rules, dashboards, reports, record pages, and permission/security management.
Strong ability in gathering, understanding, and translating user needs into system requirements, user stories, process maps, and lightweight documentation.
Proficiency with SQL or SOQL for querying, troubleshooting, and analyzing data across systems.
Experience working with SaaS platforms beyond Salesforce (e.g., Airtable, FormAssembly, donation platforms, email tools) and supporting cross-system workflows.
Familiarity with data tools (Apsona, Data Loader), data quality principles, and handling large datasets.
Familiarity with Python to wrangle data, script functions, and automate small tasks is preferred but not required.
Strong analytical and problem-solving skills with an outcome-focused approach.
Ability to explain technical concepts clearly to non-technical audiences.
Comfort working in an iterative, collaborative environment with shifting priorities.
Strong organizational skills, attention to detail, and the ability to manage multiple workstreams.
Commitment to privacy, data stewardship, and ethical use of technology.
Familiarity working within Agile or product operating model principles.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationSalesforce configurationSQLSOQLdata governancedata quality principlesdata analysisprocess mappingautomationdata migration

Soft Skills

analytical skillsproblem-solving skillscommunication skillsorganizational skillsattention to detailcollaborationuser needs assessmenttraining and onboardingadaptabilitystakeholder engagement