Mozilla

Staff Software Engineer, AI & Automation

Mozilla

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $138,000 - $217,000 per year

Job Level

Lead

Tech Stack

PythonRPA

About the role

  • Roll out new collaboration and Enterprise GenAI capabilities: run pilots, manage change/comms, create guides, and deliver training that drives adoption and safety.
  • Design and ship automations (scripts, workflows, chatbots, AI agents) to streamline provisioning/deprovisioning, entitlements, group lifecycle, and tier-1 deflection.
  • Build monitoring and alerting for SaaS health and key workflows; lead incident, problem, and change practices to reduce MTTR and prevent recurrences.
  • Define SLAs/SLOs, instrument CSAT and operational metrics, and run regular service reviews that turn data into improvements.
  • Serve as technical escalation for complex tickets: drive resolution, perform root-cause analysis, and capture knowledge to uplevel the Service Desk.
  • Maintain clean, current documentation: runbooks, KB articles, architecture diagrams, and admin playbooks.
  • Champion a 'shift-left' model: expand self-service portals, guided flows, and AI virtual agents to improve velocity and user experience.
  • Enterprise AI Security & Governance: implement guardrails for AI/automation usage, including access controls, data handling policies, compliance alignment, and ongoing risk monitoring.
  • Cross-Functional Partnership: collaborate with People, Security, Finance, Legal, and Procurement to ensure platforms align with organizational goals.
  • Vendor & Contract Management: lead relationships with SaaS and AI providers, negotiate terms, and ensure strong ROI.
  • Mentor & Lead: coach P3 engineers in automation, AI prompt engineering, and scalable integration design.

Requirements

  • 7+ years in IT engineering, enterprise applications, or service delivery.
  • ITIL 4 Foundations certification (required).
  • Comfortable leading incident, problem, and change management (ITIL), measuring SLAs/SLOs, and using data to drive continuous service improvements.
  • Demonstrated success owning platforms end-to-end, including lifecycle management, integrations, and adoption.
  • Advanced proficiency in Python scripting — with proven experience developing, optimizing, and maintaining automation frameworks, APIs/webhooks, and integration logic across enterprise tools.
  • Strong automation & scripting skills in one or more of: Python; with experience building APIs/webhooks, workflow engines, and chatbots.
  • Advanced experience in AI & automation platforms (GenAI copilots, RPA, intelligent workflows), including security and governance guardrails for safe adoption.
  • A builder’s mindset: bias for automation and documentation, empathy for end users, and a willingness to mentor Service Desk colleagues.
  • Strong program/project management skills with proven ability to independently deliver initiatives.
  • Ability to translate ambiguous business needs into structured, scalable solutions.
  • Leadership presence and credibility with executives and peers.
  • High tolerance for ambiguity with skill in bringing clarity and structure.
Benefits
  • Generous performance-based bonus plans to all eligible employees - we share in our success as one team
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Pythonautomation frameworksAPIswebhooksworkflow engineschatbotsGenAIRPAincident managementproblem management
Soft skills
leadershipmentoringprogram managementproject managementcommunicationcollaborationempathyadaptabilityproblem-solvingclarity
Certifications
ITIL 4 Foundations